Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on. Identify the type(s) of service system used in the company or a certain part of the company. Create an 8 to 10-slide PowerPoint presentation, including detailed speaker notes, …
Public company that you know you can find customer service data on Read More »
Successful management in information technology requires knowledge of the legal and ethical environment. Globalization, increasing commerce between graphical locations brought on by the ability to connect online, and the increasing mix of cultures bring additional complexity to the considerations of law and ethics in cybersecurity and information technology (IT). The final project …
Choose an e-commerce company and assess it in terms of the eight unique features of e-commerce technology described in Table 1 below. Which features does the company implement well, and which features poorly, in your opinion? Prepare a short memo to the president of the company you have chosen detailing your findings and any suggestions …
