Computer science

End user requests

You’ve just been promoted to be the performance engineering manager of the end user support organization for your company. Your company has employees working from home with laptop computers and some still in the office using laptop and desktop computers. End user requests come in around the clock, at various rates, and via calls, online …

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Hewlett-Packard (H-P)

        Hewlett-Packard (H-P) has enormous installed base of printers in customer organizations, large and small, all over the world. How could H-P capitalize on this installed base and develop some innovative, hybrid offerings?    

Company’s intranet about encryption and cryptanalysis basics.

Because of growth within your organization, information and policies are in many locations and often poorly maintained. Your company has decided to start a knowledge base for each department that can be accessed by any employee on the company’s intranet. Your manager is aware of your success at the career fair and security presentation at …

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Communication patterns

Journal Entry This unit, while observing your own communication patterns, or that of the people around you, try to find examples that reflect the following: • How satisfied are you with your self-concept? How satisfied are you with your current level of self-esteem? How does this impact your communication with others? • The Johari Window …

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