Scenario
- Suzan has worked for Organization ABC for one year. During her 30-day review, Suzan received amazing scores from her supervisor. During her 60-day review, Suzans performance was deemed as acceptable, but her ability to communicate with her colleagues was lacking. During Suzans 90-day review, Suzans supervisor, at the time, expressed that her performance needed serious improvements. Unfortunately, Suzans supervisor noted the following:
- Suzan did not provide her colleagues with messages from customers and vendors.
- Suzans phone skills were ineffective, especially when interacting with customers.
- Suzans temper was a concern and she often raised her voice when she became frustrated.
- Observation and documentation
- Updates
- Feedback
- Resources
- Reinforcement
- Be 4-6 pages in length, which does not include the title and reference pages, which are never a part of the content minimum requirements.
- Use Saudi Electronic University academic writing standards and APA style guidelines.
- Support your submission with course material concepts, principles and theories from the textbook and at least two scholarly, peer-reviewed journal articles.
- Review the grading rubric to see how you will be graded for this assignment.
