Business Continuity Management (BCM): Analysis of select Corporation’s strategies and approaches in managing business continuity risks in relation to natural or human-caused disasters.
You are to choose any one of the following industries/sectors as your focus analysis.
Toyota in Malaysia
1. Based on your research and analysis of the chosen industry and company:
a.) Provide an overview and examples of incidences that the industry or company had faced in relation to natural disasters or other major human-caused incidences that triggered the entity / company to activate its business continuity or crisis management actions– either on a domestic (Malaysia) or global scale. (3 marks)
b.) articulate as to how the public entity or company learnt from those disasters or incidences and get itself prepared for possibilities of similar ones. Where appropriate, consider the entity’s / company’s responses to the increasing risk of natural disasters and other major human-caused incidents. (3 marks)
c.) identify at least two(2) of the entity’s/company’s objectives that relate directly to its management of business continuity risk across the group/company. Comments on its success or failures over the years that the entity / company faced. (2 marks)
d.) consider the existing business or activities of the company and provide your team’s overall view on at least two (2) of the key success factors of the entity / company in facing the increasing natural and human-caused disaster risks. (2 marks) (Total = 10 marks)
2. Assume that you and your team are given the responsibility form an aging the overall risk management function of your chosen company. Given the worsening global warming and unpredictable weather pattern hence increasing the possibility risk of natural disaster which would affect many industries and businesses including your group’s chosen industry and company, the Board of Directors and the Management wish to re-examine its approaches and strategies to make the company better prepared for any future situations. On top of the increasing natural disaster risk, various industries are also facing increasing human-caused crisis such as chemical or nuclear related disasters.
In line with the Board’s and Management instruction, you are requested to prepare and present a strategic paper to assist the Board and the Management to review the Company’s business continuity priorities and manage the emerging risks in the continuing operations of the group.
Based on the industry’s information, your team is required to develop, recommend and present in the next month’s Group Management Committee meeting focusing on the management of business continuity risk aspects.
a) For the purpose, the Group Managing Director’s Office and Strategic Management Division had requested that you and team to identify and articulate at least 5 core business continuity risk management objectives and the relevant operational considerations that may be considered by the company / group to better manage its business continuity risks. Focus your attention to the company’s / group’s infrastructure and organizational readiness. (10 marks)
b) Prepare and articulate your findings and recommendations on the chosen objectives and operational considerations to the Group Management Committee, having taken into consideration the company’s limited resources, potentially complex public affairs scenario, sensitivity of the business or company position, potential environmental impacts and other strategic considerations that have been looked at and executed in the past. (10 marks) (Total = 20 marks)
3. Despite the increasing use of automation and artificial intelligence, the risks that any company faces involve the vulnerability to people-related issues that could significantly affect its operational and business activities. In the case of current talent shortage in many business and operational aspects and made worse by the Covid-19 pandemic, a strong crisis management team is critical to ensure that the entity / company could respond and managed the situation effectively. Highlight to the management what such a team entails to in terms of its overall set-up, roles and responsibilities, as well as its importance to the company. (5 marks)
