The learner implements appropriate communication styles based on audience and setting.
INTRODUCTION
Understanding your message’s audience and considering how to adapt your message is key to successful interactions. In this task, you will:
1. Write two emails introducing yourself in a professional workplace setting to two different characters from the scenario below.
2. Demonstrate in a written analysis how each introductory message is adapted to the audience you are addressing.
3. Use the RRM3 D268 Task 1 Template located in the Supporting Documents section below the rubric as a guide to complete this task.
SCENARIO
You work for a corporation with multiple branches across the United States. You have been called to the East Coast headquarters to work on a training program that will be used nationwide. You will be meeting your team members—who come from various branches—for the first time and would like to communicate with them to introduce yourself before arriving. The following list has important information to know about each of their work cultures.
The team is as follows:
• Sarah: At Sarah’s branch at company headquarters, her team values time, efficiency, and direct communication. She typically plans out every minute of her day and expects meetings to have clear agendas with concise information about daily tasks. The culture is low context and values certainty and formality. Sarah has worked in the organization for
nearly 20 years.
• Joe: At the company’s Southeast branch, Joe’s team values a relaxed and informal atmosphere. He and his colleagues focus a lot of energy on developing genuine relationships and trust. Joe and his coworkers use a high-context communication style. Joe is the newest hire out of this branch but has been working in the organization for 10 years.
• Blake: At Blake’s branch in the Southwest, his team values collaborating, sharing work, and equally contributing to ideas. The culture tends to focus on equal distribution of workload and people who desire to improve the success of the overall group. They generally communicate in a nonassertive manner. Blake has been working in the organization for 30 years.
• Talia: At Talia’s branch in the Midwest, the culture is friendly and warm. People are very supportive of each other and value kindness and expressions of appreciation. They, at times, have difficulty communicating criticism. They are largely assertive and uncomfortable with silence. Talia was recently promoted, and she has worked for the organization for 5 years.
• Mei: At Mei’s West Coast branch, employees can work in the office building, outside on patios, or on lawn spaces. Their workplace culture is individualistic, and people focus on direct communication. In Mei’s office, workers appreciate diverse and novel ideas. They value discussion and are comfortable with ambiguity. Mei is a recent graduate, and this is their first year at the organization.
A. Choose two of the characters from the scenario above and write an introductory email introducing yourself to each character (one email per character).
