we have looked at warehousing, transportation, and distribution of finished goods from the manufacturer to the customer. We also covered the importance of inventory control throughout the logistics network. However, we will now focus on measuring performance of the different logistics functions that we have discussed.
There are several reasons to measure performance within logistics networks including (but not limited to the following 1) to ensure customer satisfaction; 2) cultivate an organizational culture of continuous improvement; 3) trains staff; and 4) reward staff (Godsmark & Richards, 2020). In this course, we will focus on the importance of ensuring customer satisfaction. Specifically, in this module’s required reading, you will learn more about the importance of monitoring performance to meet expected customer service levels within transportation, warehousing, and distribution requirements from manufactured good sources to customer needs (end-to-end) (Godsmark & Richards, 2020).
Meeting customer needs in transportation, warehousing, and distribution requires first understanding the voice of the customer (VOC) and understanding the customer’s perspective. Therefore, when considering customer service within the logistics network, managers must first define the proper service level based on the customer’s needs. Each customer has a required service level as it relates to the product, quantity, condition, destination, speed, and cost. Once customer service levels are identified, logistics managers can monitor performance to ensure customer service levels are achieved.
utilize the notes, required references, and your own research to complete the following:
· In your discussion, identify how current events might influence transportation, warehousing, and distribution requirements from manufactured good sources to customer needs. You should ALSO analyze how global trade has impacted transportation, warehousing, and distribution requirements for the supply of raw materials and component parts needed for manufactured goods all the way to the end user (final customer).
· How might current events impact performance measurements and customer service?
