Organizational, Interpersonal and Group Communication
You are concerned because several staff members have told you there is poor communication on your unit. Staff are not sharing information and there is poor communication between the nurses and other healthcare team members. You were not aware of this and are concerned that you missed the signs of a problem.
a. What can you do to better ensure you are aware of problems like this in the future?
b. What can you do to improve the current situation? Describe the steps you would take. Consider how you would involve staff.
Misconceptions about assertive communication are common.
a. Are the terms assertive and aggressive synonymous? Why or why not?
b. What is the best way an assertive person can respond to an attack by an aggressive person?
c. Give an example of passive-aggressive behavior and describe how you would address it as a nurse leader.
