Using the text, Have a Nice Conflict, analyze a personal conflict you have experienced in the
last 12-18 months. Follow these steps:
Step 1: EXPLAIN: Briefly EXPLAIN the conflict (who was involved, when, what the issue
was, what exactly was said or done to create the conflict.)
Step 2: ANALYZE & EVALUATE: ANALYZE & EVALUATE the conflict using the core
principles of anticipate, prevent, identify, manage and resolve (as outlined in the
textbook). Include the following as you reflect, analyze and evaluate the conflict:
• SDI & Motivational Values
o Discuss your MVS, how does your unique colour show up in this conflict?
Where do your strengths or weaknesses show up in the conflict?
o What about the other person/party – what might their motivational value
system be? Please give an example.
o What do you think were the intentions or motivations of the other
person/party? What were your primary motivations or intentions in this
conflict? Provide an example to illustrate.
• Was the conflict resolved?
o If YES à explain the resolution and evaluate the result.
o If NOà discuss what you could do to resolve it or even if it can be resolved.
§ Provide examples to support your ideas.
Step 3: RECOMMENDATIONS: Based on what you have learned in the book, online
lectures, activities and your own SDI assessments, answer the following in your
recommendations:
1. What 1-2 key things did you learn about yourself as you look back at this
conflict?
2. What 1-2 key things might you did differently in future conflicts?
