Scenario
A for-profit healthcare organization is attempting to address patient satisfaction concerns based on a recent survey. Patients have indicated their dissatisfaction with the time spent in the waiting area for ED visits. You are part of the operations team tasked with developing a new service, which will allow patients to make online reservations for emergency room visits prior to arrival to the ED. The VP of Operations has asked you to assist with the proposed addition by developing a presentation that can be shown to the executive board for the new service offering. Most of the board members have extensive experience in business and are very well abreast with the role of operations management in business. Part of your task is to illuminate the parallels of operations management in business with operations management in healthcare. You have decided to use OpenTable, an organization known for its online reservation processes as your benchmark.
Examine the principles and functions of healthcare operations management.
Discuss the competencies and professional qualities of healthcare administrators and operations managers.
Compare and contrast operations management challenges and or barriers that affect various healthcare delivery systems.
Explain the role and impact of data analytics on decision making processes in a selected healthcare setting.
Apply the principles and practices of operations management to improve performance outcomes of a healthcare organization.
Design value-driven operational processes aligned with creating an effective balance among costs, quality, and access to care.
