https://youtu.be/ciDjhKKxOaY
Explain Smith’s story about Ms. Margaret and employee resistance to change. Summarize Smith’s training program “I’m G.R.A.C.E.D.” and explain how this will “inspire bosses and employees alike to communicate with compassion and respect” (TED2018, 2018).
Use two peer-reviewed journal articles and the textbook to support your response (review APA Course Resources). You must cite. Since your papers are research-based (not opinions), practically every sentence will be cited. There is no word limit, but the paper must thoroughly answer the questions provided and should be at least two pages of text. This assignment must be in APA format (review APA Formatting). Please review Week #6 in the syllabus for guidance.
View TED2018 – Tamekia Smith. How to train employees to have difficult conversations. The link to this YouTube video is located in Week #6 weekly assignment in Canvas. Explain Smith’s story about Ms. Margaret and employee resistance to change. Summarize Smith’s training program “I’m G.R.A.C.E.D.” and explain how this will “inspire bosses and employees alike to communicate with compassion and respect” (TED2018, 2018).
