Go to Chapter HYPERLINK “https://wileyassets.s3.amazonaws.com/Reid_Operations_Management_6e_EPROF12657/media/cruise_html/reid5e_virtual_comp_ch09_index.htm”9 for the information.
• Meghan believes that she needs a 15% capacity cushion because of the variability in guests’ arrivals. Given that cushion, how many servers should Meghan plan to have for registering regular guests? How many servers for registering VIP guests? (Learning Objective 3.2)
• What other ideas do you have for smoothing out the guests’ arrivals so that the amount of capacity needed can be minimized? (Learning Objective 3.2)
