Customer Lines Up

Customer Drives to Moving Platform

Movable/Self Adjustable Dispensers put soap on the car using the scanned data

Platform Moves Car to get Scanned for Optimal Soap Application

Self Adjusting Spinning Sponges Adjust to Car Shape to Ensure even and equal cleaning

Constant Moving Air Blowers Ensure that the car gets an even dry

Customer Can Choose to have a self indoor clean up

Customer Can Choose to have an employee indoor clean up

Physical Evidence

Customer Actions

Employee Actions (Onstage/Visible)

Employee Actions (backstage/invisible)

Support Processes

Line of Interaction

Line of Visibility

Line of Internal Interaction

Select desired wash service

Make payment

Provide feedback on service experience

Provide customer service

Send out promotions to existing customers and potential new customers