OPS/574 v1
Process Improvement Flowchart
OPS/574 v1
Page 5 of 5
Process Improvement Flowchart
As-Is Process Flowchart Evaluation
The Wagington – Luxury Pet Hotels & Resorts drop-off process
Customer arrives with a pet
Customer waits for gate to be opened
Customer hands over the pet and some supplies
Customer makes payments
Customer leaves
Evaluate the efficacy of your process using process improvement techniques. Write your evaluation below this line.
The process is easy to understand. It consists of simple steps that can be easily comprehended and executed. To increase operational efficiency, some changes are, however, required. It is possible to enhance customer service while capturing crucial information to make it simple for clients to contact you in an emergency.
Process Improvement Flowchart
Determine how the process can be improved based on the results of your evaluation.
Attendants must adjust how they treat clients to improve the process. Reducing a customer's time at the gate and the facility means preparing for their arrival and being ready to welcome them. Customer information must once more be gathered before checkout. The data must be updated to prevent any difficulties if it has already been collected. This includes information about the client and the pet.
Define metrics and measure the current process. Insert the metrics and measures below this line.
Simply put, metrics are measurements with respect to a process. Both qualitative and quantitative approaches are possible. Three metrics, including cycle time, timeliness, and efficiency, should be tracked during the Wagington Pet boarding procedure. Timeliness refers to whether a process is finished in the anticipated or allotted time. The time required to complete the full process is measured as cycle time. Efficiency is calculated by dividing the production time by the total process duration.
PROCESS IMPROVEMENT TECHNIQUES TO IMPROVE THE PROCESS.
Gate is open before customer arrives
Customer arrives to find gate open
Customer hands over the pet and some supplies
Customer makes payments
Customer leaves
Customer accompanies attendant to see the pet’s room
Customer and pets details are captured and put into the system
