DEFINING QUALITY
As health care consumers, we all expect quality care and positive outcomes. It is important as professionals that we meet these demands of health care consumers. Consider the work of the major theorists you examined in this week’s Resources and think about how these theories apply to your own experience as a health care customer and/or practitioner.
Resources:
· Spath, P. (2018). Introduction to healthcare quality management (3rd ed.). Health Administration Press.
· Chapter 1, “Focus on Quality” (pp. 1–12)
· Chapter 2, “Quality Management Building Blocks” (pp. 13–34)
· Preview Chapter 3, “Measuring Performance” (pp. 43–46)
· Yoder-Wise, P. S. (2019). Leading and managing in nursing (7th ed.). Mosby.
· Chapter 1, “Leading, Managing, and Following” (pp. 1-18)
· Chapter 2, “Clinical Safety: The Core of Leading, Managing and Following” (pp. 19-31)
· QP staff. (2010). . Quality Progress, 43(11), 14–21.
· Document:
· Document:
· Document:
Post your definition of quality, and apply it to the work of one major quality theorist (e.g., Donabedian, Juran, Deming, Triple Aim (IHI) – Berwick). Identify a practice problem that you have had some experience with as a customer or as a practitioner and explain how eliminating wasteful practices could have improved the experience. Include how your definition of quality applies to that experience.
Support your response with references from the professional nursing literature. Your posts need to be written at the capstone level.
Notes Initial Post: This should be a 3-paragraph (at least 350 words) response.
Read two or more of your colleagues’ postings from the Discussion question.
Respond with a comment that asks for clarification, provides support for, or contributes additional information to two or more of your colleagues’ postings.
