Research the company Barnes & Noble
Write a 4-6 page formal research essay describing:
1. A brief overview of your selected company.
2. Why your company’s customer relations philosophy is successful or not successful. Does the philosophy tie into the company’s mission statement?
3. Does the company meet the needs of their customers? Why or why not?
4. Is there an opportunity for the company to increase their customer relations skills? Explain.
Your essay should be in APA format, contain at minimum 3 outside academic sources, a title page, and a reference page.
