A. Complete the VIA Character Strengths Survey using the “VIA Character Strengths Survey” web link, and use the results of the survey to complete the
following:
Note: Remember that this VIA Character Strengths Survey is not a test but rather a feedback tool. There is no wrong answer, so respond genuinely. If you
download a copy of your survey results, you will receive a list of 24 items in order of your personal strengths, with the first five being your signature strengths
and the last five being your lesser strengths. Refer to the “D253 VIA Character Strength Survey Instructions” document in the Supporting Document section
for additional information on accessing the survey.
1. Describe an experience in which you used one of your five signature strengths (i.e., the first five) from the survey results to overcome a challenge.
Note: Consider experiences from a school, volunteer, personal, or professional setting.
Tip: You only need to use one of your five signature strengths, but be sure to discuss, in sufficient detail, how this strength helped you to overcome a
challenge in your real-life experience
(Click here to go to that section of the course may be helpful in responding to section A1.)
a. Explain how you could apply the strength identified in part A1 as a values-based leader in your new position as the customer service manager from the
scenario.
Tip: Be sure that you are using the same strength from section A1 for your response to section A1a and focus on your role as manager.
(Click here to go to that section of the course may be helpful in responding to section A1a.)
2. Describe an experience in which being stronger in one of your five lesser strengths (i.e., the last five) from the survey results could have positively
influenced the outcome.
Note: Consider experiences from a school, volunteer, personal, or professional setting.
Tip: Use on of your lesser strengths from section A1 and use a different example. Make sure to explain how being better in that lesser strength would have
positively changed the outcome of your story.
(Click here to go to that section of the course may be helpful in responding to section A2.)
a. Explain how improving the lesser strength identified in part A2 will help accelerate your values-based leadership abilities in your new position as the
customer service manager.
Tip: This is just like section A1a, except that you are now focusing on your lesser strength from Section A2.
(Click here to go to that section of the course may be helpful in responding to section A2a.)
b. List three actions you can take to grow in the area identified in part A2.
Tip: You can bullet or number your three responses. For each action, briefly describe how that action will help you improve in the lesser strength you
described in section A2.
(Click here to go to that section of the course may be helpful in responding to section A2b.)
B. To set the tone for your new team, explain to them who you are as a values-based leader by doing the following:
1. List your top three values as a values-based leader from the “List of Values” web link.
Note: When listing your top three values, consider those values you hold most important.
Tip: In this section you simply need to list your three values. There is no need to describe your chosen values
a. Explain how you will use these values to serve the team and organization in the scenario.
Tip: It is in this section that you will describe how each of your chosen values will help the team and help the organization.
(Click here to go to that section of the course may be helpful in responding to section B1a.)
C. Based on your understanding of who you are as a leader after completing parts A and B, address the following points:
1. Discuss two leadership challenges relevant to ethics and values you could face as the new customer service manager regarding selecting and announcing
the new team lead.
Note: Consider your purpose as a new leader, ethical principles, relevant stakeholders, your expectations and point of view, and any assumptions you have
made.
Tip: Your response must be specific to ethics and values challenges you may face when announcing your new team leader. These should NOT be general
challenges of being a leader.
(Click here to go to that section of the course may be helpful in responding to section C1.)
2. Discuss how you, as the customer service manager, would use TWO of your top three values from part B1 and TWO of the company’s values FROM THE
LIST in the SCENARIO (Excellence, Integrity, Humility, Trust, Growth, Respect) in a conversation about the hiring decision with the person who was not
selected as the team lead.
Note: Consider values, ethical responsibility, and personal and professional consequences.
Tip: Your response should include a discussion of two of your personal values from B1 and two of the company’s values listed in the task. Make sure you
have TWO of each! The company values MUST come from the list in the task scenario.
(Click here to go to that section of the course may be helpful in responding to section C2.)
D. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
Tip: Citations are not required for this assessment. If you did not quote directly from the course material, and simply put the information in your own words,
then you can safely skip this section.
E. Demonstrate professional communication in the content and presentation of your submission.
Tip: This refers to grammar, spelling, punctuation, sentence structure, etc. Your paper must be written well. If you need help you can download the free
version of Grammarly. Click here and then select the Grammarly option from the topics list
