● You will assume you own a (BASEBALL SHOP) small business that needs an influx of technology to grow.
○ For example: assume you own a small (baseball shop) flower shop.
○ This flower shop is still stuck in the 1980s. Assume it is not technology driven.
● Ask yourself some of the following questions and answer them in the first part of your paper.
○ How do customers currently contact you with questions?
○ How do customers contact you to place orders?
○ How are orders documented?
○ How are orders tracked?
○ How do you know an order is ready?
○ How are customers notified their order is ready?
○ How do customers get their orders?
○ How do you know how much inventory you have?
○ What process do you use to order more inventory?
● Ask yourself the following questions and answer them in the next section.
○ Can technology help solve any of these issues?
○ What technologies would you use to solve the issues?
● How would these technologies work together? Answer this in the next section.
○ How would you tie these together?
○ What have you learned in any of the case studies we have done that might apply?
○ When you are done with this section I should be able to see a logical system in place that improves the flower shop’s processes.
● End with a conclusion section.
○ Sum up what you did
● Your PowerPoint will summarize all that you accomplished for the business.
● Also, please do not take your small town flower shop from a one-person operation and try and turn it into 1-800-Flowers.
○ This isn’t realistic.
○ Pick simple, proven technologies and describe how they will work together to improve the operation.
■ For example: do not hire out a 24-hour a-day call center to take orders 365 days a year around the world….
