Research why Help Desk professionals should know what the OSI and TCP/IP models are, how they work, and how to troubleshoot issues.
Also, discuss the need for these models and why they have not been updated for a long time.
Research why Help Desk professionals should know what the OSI and TCP/IP models are, how they work, and how to troubleshoot issues.
Also, discuss the need for these models and why they have not been updated for a long time.