For this week’s Skill Building Activity, you will propose a minimum of three approaches for measuring customer satisfaction form an Online Learning Campus faculty that go beyond the traditional course evaluation processes that campus uses. The measurement you create should have a quantifiable element. An example would be ‘Discussion Forum feedback/grades to be returned by Wednesday midnight EST’. Students want faculty to return grades quickly so that they can better understand what they need to improve upon. You will need to use your critical thinking, moral reasoning, and persuasive writing skills in this critical thinking exercise.
