Customer service interaction

Watch the following two videos and analyze the scenarios with reference to the ideas and concepts learned from Chapter 8: Communication & Relationships. Answer questions A-E.
Video One: Ineffective Interpersonal Communication
https://www.youtube.com/watch?v=N7lGqmZprx0
Video Two: Effective Interpersonal Communication
https://www.youtube.com/watch?v=g7cQaYQsqxI
Questions A-E:
A) Describe the scenarios in Video One and Video Two (e.g. where did it happen, what happened, who was involved, how it happened, etc…).
(5 marks; 250-500 words maximum)
B) Identify the communication styles of each character in Video One and Video Two and justify your rationale.
(5 marks; 250-500 words maximum)

C) In Video One, identify three barriers to effective communication and justify your rationale for choosing these barriers.
(5 marks; 250-500 words maximum)

D) In Video Two, identify three successful communication strategies and justify your rational for choosing these successful strategies.
(5 marks; 250-500 words maximum)

E) Write a self-reflection response describing a situation where you encountered an interpersonal communication conflict. Evaluate your role and communication style. Describe the conflict. How did you handle this conflict? Did you take a passive or active role, and why? How was the conflict resolved; what strategies were used? What do you think you need to improve upon when faced with an interpersonal communication conflict?
(5 marks, 500-750 words maximum)

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