As a team leader, you will need to interact with individuals of varying temperaments and interpersonal skills. You will also need to encourage good working relationships among these individuals. In this assignment, you will review a real-world case study and apply what you’ve learned about emotional intelligence to suggest some strategies to improve a person’s communication and interpersonal skills.
Prompt
In Chapter 23 of the textbook, read the “No One Wants to Work With Her” real-world case scenario carefully. Then, pretend you are Jenny’s manager, and consider the following:
What strategies can you recommend to Jenny to manage her emotions at work?
What strategies can you recommend for Jenny to use when communicating with her peers at work?
As Jenny’s manager, what strategies might you use to effectively collaborate with her?
Write a short paper with your responses to these questions. Specifically, you must address the following rubric criteria:
Describe strategies to manage negative emotions at work.
Describe strategies to build interpersonal relationships at work.
Describe strategies to manage challenging employees, including giving effective and constructive feedback.
