QUESTION 1
Which of the following characteristics of servant leadership is focused on understanding, identifying, and clarifying the needs of others?
Empathy
Stewardship
Listening
Healing
QUESTION 2
Published organizational values are an example of which level of organizational culture?
Artifacts
Espoused values
Enacted values
Underlying assumptions
QUESTION 3
Which of the following skills is associated with emotional intelligence and having social awareness?
Emotional awareness
Empathy
Self-control
Influence
QUESTION 4
Which potential types of stressors could be caused by having a lower socioeconomic status?
Individual level
Group level
Organizational level
Extra-organizational level
QUESTION 5
What type of team is characterized as having high collective autonomy and completing tasks independently?
Virtual teams
Work teams
Self-managed teams
Project teams
QUESTION 6
Which of the following explains biases associated with sticking to a course of action that has been proven to be ineffective?
Confirmation bias
Framing bias
Representative bias
Escalation of commitment bias
QUESTION 7
Which of the following workplace attitudes describes how an employee is willing to put in extra effort and hard work because they feel the organization values the work they perform and is concerned with their general well-being?
Perceived organizational support
Employee engagement
Organizational commitment
Job satisfaction
QUESTION 8
Which of the following needs did Maslow characterize as a need to feel recognized and accomplished?
Esteem needs
Self-actualization needs
Safety needs
Love needs
Question 9
There are a number of recipient characteristics that lead to resistance to organizational change. Select three of the recipient characteristics that cause resistance to change. Explain each of the three causes, and provide examples of each type of resistance.
Your response must be at least 200 words in length.
QUESTION 10
There are four categories of leadership behaviors. Discuss each of the four categories, and assess the category’s appropriateness for the public sector.
