Scenario
Being a member of the quality team, you are working with a member of HR to create a quality improvement strategy and training for the hospital. This training will engage the healthcare staff in promoting diversity and inclusion in healthcare to improve patient satisfaction and employee satisfaction.
Instructions
Write an executive summary to the Director of Quality. Include the following information:
Devise one quality improvement goal and one objective addressing cultural competence in healthcare for the hospital
Develop three initiatives to meet the objective within the next year.
Select one initiative and create a staff training that can be implemented within the next 30 days. The training should include:
An analysis of the growing need for diversity awareness and inclusion
Discuss the value of cultural competence in healthcare quality improvement
Evaluate the relationship of patient satisfaction and employee satisfaction related to diversity awareness and inclusion
A training activity related to cultural competence and quality improvement
