Case: Vancity: On Top of Its Game
1. Vancity is a very successful organization as defined by several business criteria. Apply the principles stated in “Working Today” pp. 2-7 to describe why Vancity has achieved this distinction.
2. Describe how Vancity creates value for the customer using Figure 1.1. Follow one aspect of Vancity’s service to the customer through this model.
3. Figure 1.2 helps to determine a company’s productivity using the criteria of effectiveness and efficiency. Describe Vancity’s productivity using this model.
4. Discuss the management roles at Vancity by applying Figure 1.7. Give two examples of each role from the case
