LaToya Limmons is the manager of the Human Resources (HR) department and Javier Jartin is the manager of the sales department for a production company headquartered in the United States but also has a production plant overseas. This is a fast-growing company, and the staff of the HR department (8 employees) is often overwhelmed with work. Since the HR department is located immediately next to the credit department, Ravi Ramos, the administrative assistant in credit, sometimes works on work assigned to him by LaToya Limmons, even though it is outside his department.
The company has experienced especially rapid growth over the past six months, which has caused everyone to be busier than usual. With the increase in sales volume, the credit office is under pressure to process applications more quickly, and Ramos is available to help Limmons out with HR overflow less often.
Limmons complains to Jartin that she needs Ramos to work in HR more than he needs him in credit. Jartin’s response is, “If I cannot move the credit applications through the pipeline in a timely manner, soon there will be no need for an HR department, because this company will be out of business.”
Instructions:
This conflict between the two departments and managers has caused strife within the organization and you and your team have been asked to create a policy to address this issue and mitigate potential conflict moving forward.
Your policy document should address the workload problem, distribution of resources, and conflict-resolution/ problem-solving techniques to be implemented should conflict arise.
In your document, make sure you are addressing the need to balance the workload, team cooperation/collaboration, and opposing viewpoints. T
he employees are multi-generational, multi-cultural, and co-located remotely and on-site at both plants.
The policy document should be approximately two pages and contain at least three resources or verifiable data points to support the policies.
Additional scholarly research beyond the textbook is needed to complete this assignment.
Your policy document should be:
1) Easy to access by everyone. Explain where the final document will be located so all employees have access to it.
2) Allow for responsiveness to changes or updates which need to be made quickly. Explain how you will maintain version control and ensure employees have the most updated copy.
3) Accountability. The policy should be clear, concise, and explain how employees will be held accountable for knowing and adhering to it.
4) Remember: The policy should be understandable, concise, factual, not too technical, and include a step-by-step process. Make sure your policy document is easy to read but not cluttered
