You are a CIO for very large organization called SupportForce which sells a SaaS CRM (customer relationship management) to their consumers. Their consumers are other typically other businesses across all industries. All of the SaaS CRM offerings are on premise and the organization, being on the east coast, was just hit with a flooding natural disaster which incapacitated their main SaaS Datacenter and operations. It took the organization 5 days to get their SaaS CRM fully back online and functional.
The executive team is now looking to you to prevent this from happening again and putting a plan in place to ensure that irrespective of the disaster or risk, they will never have unavailability.
Where feasible and relevant, account for and emphasize these characteristics in your responses, and state any additional assumptions about SupportForce that you make.
Explain how you would create a plan around ensuring that the organization SupportForce would continue their business and address the highest risks to ensure their business endures in the face of disaster.
